Is my information secure?
Yes. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. There is an encryption engine on our database server so that your data is securely stored.
How is credit card information handled?
Credit card information is not stored in our database. During the donation process, we send donor credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial of the credit card donation.
How do I register for the the event online?
Click on the register button and complete the form. You will be guided through the registration process. Once your transaction is complete, you will receive a confirmation email receipt.
I forgot my Username and Password. How can I find out what they are?
Remember that your username and password are case sensitive. Click here to find your password. You will receive separate emails with your username and password.
How can I see who has donated to me?
Go to the Login section on the site. Enter the Username and Password that you used when you registered for the event. In your Participant Center, click on "View Progress". You will see Donor Name and dollar amounts in the Donation History section.
How can I view my team's activity?
Log in to the site using your username and password, and then click on the ‘My Team’ tab. This will allow you to view your team roster and the amounts raised by each team member.
What do I do with check or cash donations that I receive?
Turn your check or cash donations in to your local event coordinator at your local chapter office. They will add it into the system and count it towards your fundraising goal. Make sure to print out the Mail In donation form and include it with your cash or check donations.
All of my donors are not showing up on the scroll mechanism. Why?
As your supporters donate to you or your team, they have the option to make their name visible or anonymous in the scroll. Please contact firstname.lastname@example.org with questions.
How does Make-A-Wish Philadelphia, Delaware and Susquehanna Valley utilize the contributions?
To get more information on how Make-A-Wish Philadelphia, Delaware and Susquehanna Valley uses contributions, please visit our website at https://www.philadesv.wish.org.
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